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Privacy Policy
Our Terms and Conditions

Find out about how Link-ages uses your data, protects your privacy and our end user license agreement

Introduction
This Policy relates to the Apps named Link-ages Hub, Link-ages Shadow and Link-ages Go, collectively referred to as “Link-ages”. Link-ages is a suite of Apps designed for communication with and use by older or less experienced users (the “Main User”). The main purpose of Link-ages is to provide a secure and private way for family members and friends to send messages, photographs and other information to the Main User. In a care setting, this extends to authorised and approved care staff and managers.  The privacy and security of the users’ data is the essence of the Link-ages concept. Many people are justifiably concerned by the thought of their messages and data being publicly available on the internet, as is the case with many forms of social media and, in consequence, refuse to use such forms of communication. Link-ages avoids this difficulty and maintains all Users’ privacy by only permitting communication between people specifically authorised by the Main User within a private group. Such a group cannot be accessed from outside or through an internet search. Any content shared between Link-ages users remains entirely private and can only be seen by those intended.  
There are three complementary Link-ages apps, designed to work together for a range of user types and fully explained on our website (www.link-ages.com).  For Main Users who are less confident with technology Link-ages provides an optional facility called Link-ages Shadow. This is a version of Link-ages Hub which can be used by an authorised linked user to set up and/or manage the Link-ages Hub App for the Main User. Shadow acts purely in a support role to the main Link-ages App to help and look after the Main User, e.g. setting alarms, adding and modify contacts etc.. Main Users must be aware that a Shadow user will be able to access and view all information and content on the Main User account.    

GDPR Compliance
Link-ages is fully compliant with all GDPR requirements and we proactively respond to changes in GDPR regulations to ensure continued compliance.

Storage and Privacy of Data
Link-ages users’ data is stored partly on the users’ own devices and partly on remote servers or in the Cloud. The collection of Link-ages users’ personal information is kept to the minimum required to enable Link-ages to function and will be used for that purpose only.  Unlike most other Apps the privacy of users’ data is fundamental to the Link-ages concept. Users’ personal data will not be divulged to or sold to any third parties, other than following a lawful request from the Police or similar government agency. In the event of such a request be received Link-ages Tech Ltd. will take all reasonable steps to ensure that the request is justified and is in compliance with local and/or international law Link-ages users cannot be searched for by name one the internet or through any existing social network.  

Advertising and In-App Purchases
Unlike many other Apps, the absence of any advertising is fundamental to the Link-ages concept. Link-ages users will not be subjected to any advertising in any Link-ages product. Similarly, Link-ages users will not be offered any in-App purchases other than the monthly subscription cost. This cost is shown when Users sign up. The first subscription payment will be taken at the end of the one-month free trial, unless the subscription is cancelled before that date.  

Our Security
No security system can guarantee to prevent all potential security breaches but Link-ages Tech Ltd. will use physical, electronic and procedural safeguards to protect the confidentiality of the information and content that Link-ages users provide. Access to this information and content will be limited to only employees, contractors and associated entities who need the information in order to run, maintain and develop the Apps.  

Your information and your security
To set up and use Link-ages you will need to choose some information that will identify your family group including a username and a password. Each group is identified by a randomly generated pin. Please take care to keep this information confidential and do not disclose or share this information with anyone other than individuals whom you wish to invite to join your private group. If you do disclose this information you will be solely responsible for any breaches of your account. If the Shadow App is to be used to set up Link-ages Hub for the Main User, the Shadow is wholly responsible for explaining the provisions of this policy to the Main User and obtaining the Main User’s consent to proceed.  
Link-ages Tech Ltd. do not knowingly solicit data from or market to children under the
age of 13.  

Automatically collected information
Whenever you interact with Link-ages Apps or with the website Link-ages.com, Link-ages Tech Ltd automatically receives and records information on server logs from your browser or device including, but not limited to, your IP address, device identification and “cookie” information. You can remove or block cookies in your browser settings. Link-ages Tech Ltd does not collect precise real time information about the location of your device. You can stop the collection of all information by uninstalling Link-ages but information previously gathered may persist in back-up copies for a period of time. Link-ages Tech Ltd. uses analytics software (including, but not limited to, Google Analytics and Facebook Ad Manager) to analyse patterns of usage of our software in order to ensure that we can respond effectively to the needs of our users and for the continuing development of the Link-ages suite of Apps. This data is anonymised and neither Link-ages Tech Ltd. nor any of our staff have access to individual data or information on any users collected in this way.    

Usage in the Care Sector
Link-ages has been designed to be suitable for private use and for use within care facilities by staff, residents and family members. Link-ages Tech Ltd. is cognisant of the particular challenges the care sector poses with regard to the potential vulnerability of users, and this privacy policy applies equally to this sector. Care providers must make all necessary changes to their own internal policies and procedures to enable staff to assist residents with the use of Link-ages without compromising residents’ personal data.  

Fair usage
It is a condition of use of Link-ages that users will not use the service for any inappropriate or illegal purpose or in a manner which breaches copyright or intellectual property rights or which utilises storage and bandwidth resources significantly more heavily than would be the case for the average user. We reserve the right to suspend accounts for breach of copyright or intellectual property rights and for excessive consumption of resources.  

Copyright
Link-ages, Link-ages Hub, Link-ages Shadow, Link-ages Go and all logos, designs, software and code are covered by Copyright.  

End User License
Link-ages and the information and materials that it contains are the property of Link-ages Tech Ltd. and are protected from unauthorized copying and dissemination by copyright law, trademark law, and other intellectual property laws. Subject to these terms and payment of the applicable licence fee we grant you a non-exclusive, license to download, install and use one copy of the respective App on an iPad or iPhone that you own or control for your use. When you purchase Link-ages, you purchase a license to use the app. Link-ages Apps are provided “as is.” We disclaim all representations, warranties and conditions, either express, implied, statutory, including any implied warranties of merchantability, non-infringement, title, satisfactory quality or fitness for a particular purpose. We will not be liable for any type of content exchanged by means of the services.  

Limitation of liability
Link-ages Tech Ltd. accept no liability for any loss or damage, of whatever nature and howsoever caused exceeding £20 in aggregate.  

Availability and Changes
Link-ages Tech Ltd. may alter, suspend, or discontinue Link-ages, or any part thereof, at any time and for any reason but will endeavour to provide advance notice of any such occurrence on our website. Link-ages may be unavailable from time to time due to maintenance or malfunction of computer or network equipment or other reasons. Link-ages Tech Ltd. may revise this policy from time to time. The most current version will be available on our website.    

Apple Privacy Policy
This policy is to be read in conjunction with the latest or appropriate version of the Apple Privacy Policy (https://www.apple.com/uk/privacy/privacy-policy/). In the event of contradiction or conflict the Apple Policy shall take precedence.  

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