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Frequently Asked Questions

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Find out more about the Link-ages Communication Platform

This page answers the questions we get asked most often at Link-ages. If you have a question about something that is not covered here, want to know how Link-ages could work in your organisation or want to know about our Care Home Trial please get in touch through the Contact page.

What makes Link-ages different to other communication apps?

Link-ages has been built specifically for older, inexperienced and/or vulnerable users. This means that safety, accessibility and privacy are our highest priorities, and our features reflect the needs of our users. During the development of Link-ages, we worked with a range of older people and their families, care professionals and other experts to ensure that our products are suitable for everyone.

How does Link-ages work?

Link-ages works by securely connecting 2 or more users so that they can communicate using the features of the platform. The main user use the Hub app, which is designed for use on tablet devices by older, vulnerable or inexperienced users. Friends and family use the Go app on a smartphone. Up to 10 Go users can connect to one Hub subscription.

When you download Link-ages, you will be asked to identify what sort of user you are. This allows us to present Link-ages to you in the best way. If you are using Link-ages provided by a care organisation, you will be given a license key to allow you to access the service. If you are using Link-ages independently (i.e. not as part of a care facility package), you can start a subscription when you download the app.

Once you have signed in, you will be able to link securely with other family and friends using Link-ages in a safe way that prevents anyone you don't know from contacting you. For more information on what you can do with Link-ages, visit the Features page, or alternatively, if you are part of a care home package, contact the home for more information.

How much does Link-ages cost?

Link-ages is a subscription service, so that we can keep all ours apps completely ad free. We don’t sell or share any of your data, and have privacy and security as our top priority (see our Privacy Policy for more details). The cost depends on whether you are using Link-ages for personal use or as part of a care provider package. For information on the cost for personal users, visit our families page, or for care providers, please visit the professionals page.

I'm a manager in a care home. How can I find out more about Link-ages?

We are always happy to talk about how Link-ages can help you. Our Professionals page contains information about the Link-ages system, so is a great place to start. Alternatively, you can contact us using any of the ways shown on our contact page. We are also happy to visit your facility to talk about what Link-ages can do for you and your residents - to arrange a visit please get in touch.

Do you offer a free trial?

We are currently offering a free trial for care homes. For more information please get in touch.

How do I know if my payment details are safe?

Safety and security are our highest priority, and as such we use Stripe to process our payments. Stripe is a widely used online payment system used by some of the world's largest online retailers, meaning that your payment information is secure.

Will my personal data be safe?

Link-ages takes your personal privacy very seriously, and we are fully compliant with all legislation of data security, including GDPR. For more information, please see our privacy policy.

What if I need extra support?

We know that sometime older or less experienced users will need extra help. If a user needs extra support, a registered family member can offer remote support through our Assist companion app.

Find out more about what Link-ages can do for you
Link-ages has been designed for family and professional use
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